Privacy Policy

We collect information that you provide directly to us, including: • Personal identification information (name, email address, phone number, shipping address) • Payment information (processed securely through our payment providers) • Order history and preferences • Communications with our customer support team • Information you provide when requesting quotes or consultations We also automatically collect certain information when you visit our website: • IP address and browser type • Device information • Pages visited and time spent on our site • Referring website addresses • Cookies and similar tracking technologies

We use the information we collect to: • Process and fulfill your orders • Communicate with you about your orders and account • Provide customer support • Send promotional emails and marketing communications (with your consent) • Improve our website and services • Comply with legal obligations • Prevent fraud and protect our rights

We do not sell your personal information. We may share your information with: • Service providers who assist in operating our business (shipping, payment processing, hosting) • Professional advisors (accountants, lawyers, insurers) • Government authorities when required by law • Business partners with your explicit consent All third parties are contractually obligated to protect your information and use it only for the purposes we specify.

We implement appropriate technical and organizational measures to protect your personal information: • SSL encryption for all data transmission • Secure payment processing through PCI DSS compliant providers • Regular security assessments and updates • Access controls and authentication procedures • Staff training on data protection While we strive to protect your information, no method of transmission over the internet is 100% secure.

We use cookies and similar technologies to: • Remember your preferences and shopping cart • Analyze website traffic and usage patterns • Deliver targeted advertising (with your consent) • Improve website functionality You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Under South African law (POPIA), you have the right to: • Access your personal information • Correct inaccurate information • Request deletion of your information • Object to processing of your information • Withdraw consent for marketing communications • Lodge a complaint with the Information Regulator To exercise these rights, contact us at privacy@aluscatering.co.za.

We retain your personal information for as long as necessary to: • Fulfill the purposes for which it was collected • Comply with legal and tax obligations • Resolve disputes and enforce our agreements Typically, we retain order and customer information for 7 years in accordance with South African tax law.

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

If you have questions about this Privacy Policy or our data practices, please contact us: ALUS CATERING B 206 CLERNAVILLE CLERNAVILLE KWA-ZULU NATAL 3680 South Africa Email: privacy@aluscatering.co.za Phone: +27 83 6688 092