Terms of Service

"Website" refers to aluscatering.co.za and all related subdomains. "We", "us", "our" refers to ALUS CATERING. "You", "your" refers to the user or customer accessing our website. "Products" refers to all catering equipment and related items sold through our website. "Order" refers to a confirmed purchase of products through our website.

You agree to use our website only for lawful purposes. You must not: • Use the website in any way that violates applicable laws • Attempt to gain unauthorized access to our systems • Interfere with the proper working of the website • Use automated systems to access the website without permission • Reproduce, duplicate, copy, sell, or resell any portion of the website • Upload malicious code or viruses We reserve the right to terminate or restrict access to users who violate these terms.

We make every effort to ensure product descriptions, images, and specifications are accurate. However: • Colors may vary slightly due to monitor settings • Specifications are subject to manufacturer changes • Dimensions are approximate and may vary slightly • Images are for illustrative purposes only If a product is listed at an incorrect price due to an error, we reserve the right to cancel the order and refund any payments made.

By placing an order, you agree to: • Provide accurate and complete information • Ensure sufficient funds for payment • Authorize us to charge your selected payment method • Accept responsibility for all charges incurred All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated. Payment must be received before orders are processed and shipped. We reserve the right to refuse or cancel any order for reasons including: • Product availability • Errors in product or pricing information • Suspected fraudulent activity

Delivery terms are governed by our Shipping Policy. Key points: • Risk of loss transfers upon delivery to the specified address • You are responsible for providing accurate delivery information • Delivery dates are estimates and not guaranteed • We are not liable for delays caused by circumstances beyond our control Please refer to our Shipping Policy for complete details.

Returns and refunds are governed by our Return Policy. Key points: • Returns must be initiated within 14 days of delivery • Products must be unused and in original packaging • Refunds are processed within 7 business days of receiving returned items • Original shipping costs are non-refundable unless the return is due to our error Please refer to our Return Policy for complete details.

All products carry manufacturer warranties as specified on individual product pages. Our warranties: • Cover manufacturing defects under normal use • Do not cover damage from misuse, negligence, or unauthorized modifications • Require proof of purchase for all claims • Are limited to repair, replacement, or refund at our discretion TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: • We are not liable for any indirect, incidental, special, or consequential damages • Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim • We are not liable for delays or failures caused by events beyond our reasonable control • We are not liable for any loss of profits, revenue, data, or business interruption This limitation applies regardless of whether the claim is based on contract, tort, negligence, or any other legal theory.

All content on our website, including text, graphics, logos, images, and software, is the property of ALUS CATERING or our licensors and is protected by South African and international copyright laws. You may not: • Reproduce, distribute, or display any content without permission • Use our trademarks without written consent • Create derivative works from our content • Remove any copyright or proprietary notices

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

We may update these Terms at any time. Changes take effect immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

For questions about these Terms, please contact us: ALUS CATERING B 206 CLERNAVILLE CLERNAVILLE KWA-ZULU NATAL 3680 South Africa Email: legal@aluscatering.co.za Phone: +27 83 6688 092